Helpdesk technical support and back-up
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Running
a helpdesk or call centre? Your customers could be calling
from anywhere, at any time. Can you cope... at any
time? |
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Access Computer Consulting professional helpdesk services
provide remote or on-site technical support on a dedicated
line so that users benefit from one-call contact support
for your entire organisation. |
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Taking ownership of calls means that Access technical staff
will provide first-call technical support and follow-through
technical visits that may be required to your desktop. Typically
80% of calls are resolved by the Helpdesk, leaving around
20% to be passed on to 2nd line Access engineers. |
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Access Computer Consulting has fully equipped helpdesk facilities
ready to use today. Alternatively we can create a dedicated
facility to meet your needs either on site or off site. |
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The Helpdesk is the first point of contact for many users
- it must live up to expectations of callers. Access Computer
Consulting helpdesk staff are trained to manage calls and
respond in a technical and professional manner.
Above all, our staff are trained to care and focus on customer
service. Our help desk services include: |
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immediate
on line software support |
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internet
and intranet usage questions |
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service
delivery accountability - with escalations based on an agreed
SLA |
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administrative
assistance with login procedures, passwords and other services. |
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administrative
requests for desktop moves and changes |
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The desktop service your organisation needs will be designed
to meet your business requirements from the level of immediate
support through to how issues are escalated through multiple
support levels. |
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Our helpdesks owns your users problems and will keep ownership
until resolution. Our focus is always on end user customer
satisfaction. |
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Make
contact Access by e-mail NOW
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Running a helpdesk or call centre?
Your customers could be calling from anywhere, at any time.
Can you cope... at any time? |
