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CRM Project Manager - Fixed Term Contract

Job Title: CRM Project Manager - Fixed Term Contract
Contract Type: Contract
Location: East London, London
Salary: £45000 - £50000 per annum
Duration: 2 Years
REF: 16235/001_1580917668
Contact Name: Sarah Donohoe-Denton
Contact Email:
Job Published: 2 months ago

Job Description

CRM Project Manager - 2 year FTC - East London - £45-50k per annum

I'm looking for a CRM Implementation Specialist/Project Manager for a 2 year Fixed Term Contract in East London.

You will be working for a Council on the overall implementation of systems integration for a CRM application.

What you will work on:

The CRM Project will be delivered across the Council and will include process design through to implementation, testing and training, transition to Go Live and hand back to BAU. You will be responsible for the end to end delivery of the CRM application in terms of time, cost, quality and benefits.

You must be able to develop relationships with all key stakeholders including the SRO and keep them abreast of progress on a regular basis to ensure delivery to the Customer Target Operating Model (TOM).

Essential skills:

  • Extensive experience in leading CRM project delivery within complex organisations

  • Significant experience of managing complex data and CRM projects

  • System integration/interface delivery experience

  • An in depth understanding of all aspects of CRM and CRM delivery

  • Expert in multiple project and programme management approaches / methodologies including Waterfall, Agile and Theory of Change.

  • Extensive knowledge of a range of quality, performance and project management tools and techniques eg estimation, planning and benefit mapping.

  • Extensive knowledge of business analysis and requirements gathering using a range of quality business analysis tools and methodologies.

  • Demonstrable experience of initiating and leading complex CRM projects with significant change management elements within a large, political, organisation.

  • Recognised formal practitioner qualifications in project and programme management or similar by experience (e.g. MSP, APM, Agile PM, DSDM PRINCE2, certified change management or equivalent).

  • Extensive experience of dealing with managers and staff at all levels and across organisational boundaries; building relationships in order to achieve agreed objectives.

  • Advanced IT skills in relation to Word, PowerPoint, Excel, MS Project, Visio or other project tools

There is an application/skills matrix to write for this role, if you are happy to complete this please send your CV forward for more details.