Network Engineer - Basingstoke
Access Consulting are working in partnership to support the current recruitment drive of one of the world's largest ISP's. We are looking for Tier 3 NOC engineers to work out of Basingstoke. Like with many ISP's they support devices from multiple vendors covering Cisco, Juniper and Alcatel with the vast majority being Cisco. This would suit someone who has an advanced Cisco background with a solid understanding of routing protocols and configuration.
You will be providing dedicated operational support to specific Managed Service customers' networks. You will be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk, Customer, and Service Managers.
The position includes some queue, workload and team supervision responsibilities, and the role is expected to be a technical focal point and SME within the team for the customer's network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.
Essential skills and experience
You will need an understanding of IP networking specifically Cisco, Juniper and Alcatel hardware to an advanced level.
Experience working on Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and vendors.
Proficient with BGP, MPLS, VPN.
Excellent communication skills with ability to converse technical information to all audiences.
If you have what I am looking for please send your CV for immediate consideration.