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Senior Service Desk Analyst

Job Title: Senior Service Desk Analyst
Contract Type: Contract
Location: Basildon, Essex
Salary: £100 - £145 per day
Start Date: ASAP
Duration: 3 months intial
REF: 15631/001_1555498907
Contact Name: Adam Blackwell
Contact Email:
Job Published: 6 months ago

Job Description

Are you experienced at supporting clients with cost effective, high quality, efficient 2nd line technical support? Can you remotely identify problems and resolve incidents?

If so, are you looking for your next contract?

I am working with a regional branch of a large public sector organisation to recruit 2 Senior Service Desk Analysts to join their team based in Basildon, Essex, on an initial 3 month contract.

The role provides a rate up to a maximum of £145 per day, and does fall inside IR35 legislation, so you must work through an umbrella company for the duration of the contract.

The role...:

  • To investigate complex technical enquiries providing assistance and advice as required to supported clients.

  • To ensure that all escalated Incidents and Requests are passed on with sufficient accurate technical information for the recipient support team

  • To ensure the clients are kept aware of the situation and that a solution to their incident is being sought within the timescale of the SLA targets.

The successful candidate...:

  • Significant experience supporting a Windows 7 desktop environments

  • Experience supporting a diverse range of applications and hardware types

  • In depth knowledge and skills across a range of current and developing ICT areas

  • Server support experience at a technical level

  • Experience in an IT Network / Infrastructure support team

  • Experience using the LANDesk Service Desk service management toolset

  • An advanced recognised Industry Standard qualification in IT to degree or equivalent level qualification or relevant experience i.e. Microsoft or Cisco certification

  • Working knowledge of PRINCE2 project management methodology

If this role is of interest, please apply via the link for immediate consideration.