Service Delivery Manager / Cyber Security / Leeds / £40,000 - 60,000 per annum DOE
Access IT Recruitment are partnering with a market leading managed security service provider who are seeking a Service Delivery Manager to join their client services team.
My client is a rapidly growing MSSP, who utilise bleeding edge technology and offer the full range of Cyber services from Security Operations/Orchestration & Automation, Incident Response, Threat Intelligence and Penetration Testing.
You will take responsibility for the delivery of a number of managed security service contracts to ensure that the business meet's client expectations whilst delivering in line with contractual, budget and quality standards. You will act as the client's key point of contact for the service and as their advocate to the internal teams.
As Service Delivery Manager you will produce service performance reports, oversee incidents, problems and changes on the service and provide escalation points for both clients and within the business as required. You will act on behalf of both parties to ensure smooth delivery of services to contracted service levels, manage the costs to deliver them whilst continually working with all parties to find improvements to the service.
The successful candidate will be an excellent relationship builder who is able to communicate effectively at all levels, and build trust with a wide range of stakeholders, from board director to junior analyst, use influencing skills and a range of styles to ensure that customers receive the highest standards of service.
A good understanding of IT infrastructure, SIEM, networking or cloud technologies and ability to translate them into service issues and solutions would be an advantage, although not essential. ITIL Foundation certificate is required as a minimum.
The role will be based out of the Leeds Security Operations Centre, although as SDM you will be expected to travel to client sites on a regular basis. The salary on offer is between £40,000 - 60,000 per annum, dependant on experience.
For a confidential chat and further details on this opportunity, please apply via the details provided.