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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: Doncaster, South Yorkshire
Salary: £18000 - £20000 per annum
Start Date: TBC
REF: 14973/003_1537796132
Contact Name: Danny Sturgeon
Contact Email:
Job Published: 11 months ago

Job Description

Service Desk Analyst / Helpdesk Analyst / Doncaster / £18,000 - 20,000 per annum plus benefits

Access IT recruitment are working with a market leading organisation who are seeking a Service Desk Analyst to work within the Information Systems department.

Role & Responsibilities

  • 1st line support for the development and management of the IT infrastructure, which includes network servers, PCs, desktop applications, operating systems and the telephone system.

  • Engaging and supporting a wide user base across multiple sites.

  • Prioritising and resolving support calls in line with Group Information Systems guidance.

  • Installing, maintaining and supporting IT equipment, including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations.

  • Ensuring completion of allocated support activities (1st line support) in line with pre-defined SLAs, by monitoring and responding to incidents and requests logged by end users of IT and communications systems infrastructure.

  • Ensuring compliance with hardware and software standards.

  • Taking direction from senior engineering staff and management on the application of company standards for more complex issues.

Skills & Experience Required

  • Ideally 2 years' experience of working in a help desk 1st line technical support role within a busy IS/IT function.

  • Software installation, troubleshooting and problem resolution skills.

  • Experience with Microsoft Office 2010 or newer, Office 365, Windows 7/10 OS.

  • Administration and Configuration of Active Directory

  • Experience with data backup technologies, anti-virus tools and firewall technologies.

  • Ability to carry out basic network, PC software and hardware diagnostics.

  • Ideally IT professional standards knowledge, including ITIL frameworks, ideally ITIL Foundation V3 (11) Certified.

  • Experience of working in a team that supports 1000+ users over a multi-site network

This is a good opportunity to develop your technical skills working alongside experience engineers who will give you the support and guidance needed to progress.

The position offers a number of benefits such as Share save scheme, health cash plan scheme, training & development opportunities, free car parking, childcare vouchers and cycle to work scheme.

For further information and a confidential discussion about the role, please apply via the link provided.