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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: Doncaster, South Yorkshire
Salary: £18000 - £22000 per annum
Start Date: TBC
REF: 14973/004_1539941345
Contact Name: Danny Sturgeon
Contact Email:
Job Published: 9 months ago

Job Description

Service Desk Analyst / Desktop Support / Doncaster / £18,000 - 22,000 per annum plus benefits

Access IT recruitment are working with a market leading organisation who are seeking a Support Desk Analyst to work within the Information Systems department.

This position isn't your usual Service Desk role in that it offers plenty of variety. The responsibilities are split between resolving support calls with pre-defined SLA's but you could also be out on-site providing desktop support. This could involve the the installation and maintenance of network servers, laptops, telecoms equipment, printers and operating systems.

The organisation are currently re-defining their processes and they're seeking a candidate who can improvise and bring ideas to the table to help improve the department. They have a strong track record of developing and promoting staff from within, therefore this role would suit a candidate who wishes to progress quickly.

Role & Responsibilities

  • 1st line support for the development and management of the IT infrastructure, which includes network servers, PCs, desktop applications, operating systems and the telephone system.

  • Engaging and supporting a wide user base across multiple sites.

  • Prioritising and resolving support calls in line with Group Information Systems guidance.

  • Installing, maintaining and supporting IT equipment, including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations.

  • Ensuring completion of allocated support activities (1st line support) in line with pre-defined SLAs, by monitoring and responding to incidents and requests logged by end users of IT and communications systems infrastructure.

  • Ensuring compliance with hardware and software standards.

  • Taking direction from senior engineering staff and management on the application of company standards for more complex issues.

Skills & Experience Required

  • Ideally 2 years' experience of working in a help desk 1st line technical support role within a busy IS/IT function.

  • Software installation, troubleshooting and problem resolution skills.

  • Experience with Microsoft Office 2010 or newer, Office 365, Windows 7/10 OS.

  • Administration and Configuration of Active Directory

  • Experience with data backup technologies, anti-virus tools and firewall technologies.

  • Ability to carry out basic network, PC software and hardware diagnostics.

  • Ideally IT professional standards knowledge, including ITIL frameworks, ideally ITIL Foundation V3 (11) Certified.

This is a good opportunity to develop your technical skills working alongside experience engineers who will give you the support and guidance needed to progress.

The position offers a number of benefits such as Share save scheme, health cash plan scheme, training & development opportunities, free car parking, childcare vouchers and cycle to work scheme.

For further information and a confidential discussion about the role, please apply via the link provided.