Support Analyst

16 July 2021

Support Analyst – Sheffield – £20-25k + on call

Do you want to be part of the support function for an imaginative software solutions organisation? Do you want to work in an environment where customer service is paramount, where you won’t find KPIs or call length stats? Do you want to learn and support an award winning software?

What’s in it for you??

How does a brand new office, fully equipped with games room, fully stocked fridges (not just beer) and cupboards, including the all important coffee (and tea) sound??

What about a generous annual training budget which is specifically for you and your development?

How about becoming part of a close-knit family that regularly participate in quarterly socials/team building events as well as ad hoc nights out.

The Catch (your end of the bargain)

You’ll be working as part of a small and close-knit team, providing B2B support to an ever-growing list of customers in the UK and abroad. As part of the role you will get to build close relationships with the customers and get to know them and their business needs. You’ll take a pro-active approach in understanding the customer’s problem whilst taking ownership of technical issues, and work closely with developers where necessary to resolve more technical problems.

If this sounds like the one for you, please send your CV and I will be in touch ASAP to tell you more.

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