I am looking for a User Researcher for a 3 month assignment for Lambeth Council in London. You will be required 3-4 days per week, starting early January 2020.
The project is designing a tool to reduce the number of invalid planning applications, and make the existing system easier to use. Specifically looking for an experienced user researcher to engage with users and stakeholders. The vision is to develop something openly available for any council to use.
Required skills and experience:
Experience of leading user research and creating the testing/analysis environment and conducting interviews and obtaining relevant consents
Past experience where you had lead testing for a similar (alpha) stage of project
Experience of setting up and carrying out moderated usability testing
Knowledge of how to best engage with users and stakeholders as well as how you would go about testing for user/stakeholder feedback
A recognized expertise in user research/testing methodologies
Experience of involving a team in user research and helping them develop a deep understanding of their users
Ability to present clear findings in writing and report format so that they are easily understood
Experience of undertaking research/testing with a broad range of users, including those with limited digital access and confidence and people with a range of visual, hearing, motor and cognitive impairments.
Modelling insights gained from user research into formats - such as personas, user journey maps - and providing final project reporting
Public Sector experience is preferred. There is an application to write for this role, please send your CV for further details.