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User Researcher

Job Title: User Researcher
Contract Type: Contract
Location: England
Salary: £300 - £400 per day
Duration: 3 months
REF: 16173/001_1579167287
Contact Name: Sarah Donohoe-Denton
Contact Email:
Job Published: 5 months ago

Job Description

I'm looking for an SC cleared User Researcher to work on a 'Request a Service Record' project for a government organisation. This is a 3 month contract initially and falls outside IR35.

The role is suitable for remote working but there may be travel involved to York, Portsmouth, London or any other regions of the country.


  • Identify and engage users (including associated digital users)

  • Develop, document and exploit personas and user stories

  • Work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations and content development through Beta product development cycles.

  • Ensure compliance with Government Digital Service Standards and GDS Design Manual.

  • Attendance at Service Standard Assessments.

Essential skills and experience

  • Experience Delivering outputs in line with Government Digital Service Standard.

  • Experience of agile working alongside a developer and technical architect using user centred design practices to ensure user stories and user research are at the heart of product design.

  • Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes.

  • Experience creating and delivering user research sessions and workshops.

  • Ability to Identify users and potential users of specific, niche services in the public domain (particularly those similar to the military service) and securing their participation in user research.

You must have current SC clearance to be eligible for this role and public sector/government experience (preferably military).

There is an application to write for this role, please send your CV for more details.