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1st / 2nd Line Engineer

Job Title: 1st / 2nd Line Engineer
Contract Type: Permanent
Location: Sheffield, South Yorkshire
Salary: £18000 - £23000 per annum + Benefits package
Start Date: asap
REF: 12533/002_1494491605
Contact Name: Thomas Green
Contact Email:
Job Published: about 1 year ago

Job Description

1st / 2nd Line Engineer - Sheffield - £18,000 - £23,000 + Excellent Benefits

An opportunity has arisen for a Helpdesk Engineer to work for a leading IT Services organisation based in Sheffield. The role will involve providing remote technical support on all aspects of my clients' infrastructure including both Server and Desktop.


  • Initial point of contact, logging support calls
  • Provide initial diagnostics on desktop and server related issues
  • Manage service requests
  • Own end user issues through resolution and identify when escalation is required
  • Keep Helpdesk software updated at all times

The successful candidate will have the following skills and experience;

  • Experience supporting MS desktop operating systems 7, 8 and 10
  • Knowledge of MS Office 2007 onwards
  • Windows Server 2003 - 2012
  • Exposure to Virtualisation
  • Exposure to Networking technologies
  • Experience carrying out PC diagnostics
  • Previous experience of working in a helpdesk / service desk environment

This is an excellent opportunity for an IT Support Engineer with previous helpdesk experience to progress their career with a leading IT Services organisation.

Interested? Please send your CV to Tom @ Access to apply!