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2nd Line Engineer

Job Title: 2nd Line Engineer
Contract Type: Contract
Location: Surrey, England
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months
REF: 14583/001_1521726387
Contact Name: Eric Wright
Contact Email: eric.wright@accessplc.com
Job Published: 5 months ago

Job Description

Seeking a strong 2nd Line engineer for an intial 6 Month Contract. Ideally looking at people who are available to start immediately.

Role ...

Electronic Patient Record Administrator (EMIS) - Band 4

  • Act as system administrator providing 1st line and some 2nd line support for EMIS Web and EMIS Mobile (not EPR user/data inputter)

  • Work as part of a central Service Centre function supporting up to 300 users at various local sites in office hours

  • Support to be provided mostly by telephone and email

  • Liaise with 3rd party supplier for 2nd line support faults and requests

  • Work within agreed service level agreements

  • Use IT Service Management Tool to record all activity

  • Attend super user training (5 days)

  • Create local Standard Operating Procedures and User Guides for EMIS and EMIS Web

  • Facilitate booking of EMIS training courses for end users

Essential

  • Experience in dealing with electronic patient records, from an administration perspective
  • Experience in using an IT Service Management Tool for ticket handling
  • Experience in working to agreed Service Level Agreements
  • Customer focussed
  • Excellent communication skills

Desirable

  • Knowledge of EMIS Web and EMIS Mobile
  • Experience working in an NHS environment