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Application Support Manager

Job Title: Application Support Manager
Contract Type: Permanent
Location: Birmingham, West Midlands
Salary: £45000 - £60000 per annum
Start Date: asap
REF: 14251/001_1518776369
Contact Name: Jon Cundy
Contact Email:
Job Published: 11 months ago

Job Description

Application Support Manager - Permanent - £45000-£60000 - Birmingham

Access Consulting are working with a Global Manufacturing organisation who are looking for an experienced Application Support Manager.

The Company

Do you want to work for a Billion dollar organisation with offices all over there world? Do you want to be part of a company who are looking to revolutionise their industry making it more sustainable and green?

The Role

This role would suit someone who has hands on functional support experience in with ERP Systems. This will be the escalation points for all major issues from the ERP Support team. This an all-encompassing role, for all aspects of the ERP system.

  • Functional expert in one or more of Finance, Manufacturing, Sales, Procurement or Logistics and Supply Chain.

  • Reporting, business intelligence and providing management information.

  • Significant experience of managing an IT service desk or IT support team with demonstrable and successful outcomes.

  • Experience of service management and support of ERP and associated reporting solutions and tools.

  • Understanding of database design, table relations and management (RDBMS).

  • Third party supplier management and monitoring of services delivered.

  • Must demonstrate accountability, sound decision making, priority setting and analytical thoroughness.

  • General IT support with an appreciation of end to end process and infrastructure involved in a company using enterprise IT.

  • Problem Solving and Analysis.

  • Experience managing and delivering technical projects.

  • Customer focused, business priority driven.

  • The ability to mentor and transfer skills effectively.

  • Maintains policies, procedures and standards.

  • Able to demonstrate strong influencing skills, working with all levels in the organisation.

  • Ability to work in a fast-paced environment.

  • Strong & confident communicator, both verbally and in written format.

  • Ability to focus on deadlines and deliverables.

  • Communicating concepts and issues from IT to the business and back again.

  • Demonstrable mix of skills, including technical ability with a high level of innovative thinking.

  • Experience working with high volume, business critical, large capacity systems in a 24x7 environment.

  • Able to analyse, investigate and resolve complex technical and functional issues.

  • Familiar with IT system auditing and accountability.

  • Proficient in SQL queries, including the ability to write advanced analytical queries and functions.

If this role looks like the one for you, what are you waiting for, please contact me straight away for more details.

If this role looks like the one for you, what are you waiting for, please contact me straight away for more details.