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Dialler Manager

Job Title: Dialler Manager
Contract Type: Permanent
Location: Leeds, West Yorkshire
Industry:
Salary: £30000 - £35000 per annum
Start Date: ASAP
REF: 13799/001_1496851444
Contact Name: Thomas Green
Contact Email: tom.green@accessplc.com
Job Published: 2 months ago

Job Description

Dialler Manager - Leeds - £35,000.p.a. + Benefits - SAS / SQL/ ShoreTel

Due to the continued growth of my client I am currently recruiting for a Dialler Manager to support their contact centre team and deliver effective telephony system management and analysis.

Responsibilities;

  • Manage the telephony system to optimise operational efficiency

  • Construct test and initiatives to improve business performance

  • Deliver effective strategies to increase campaign success

  • Interrogate SQL database to produce Analysis and Business Insight to help make business decisions

  • Introduce best practices around contact centre metrics & disciplines

  • Identifying needs for improvement in specific systems and processes

Skills & experience required;

Essential

  • Significant experience with the management, configuration and optimisation of telephone systems

  • Significant expertise with SAS or SQL

  • Excellent Microsoft Office skills

Desirable

  • Experience with ShoreTel

This is a brand new role offering the successful candidate the opportunity to stamp their mark on the position. For more information please apply ASAP