Dynamics AX Support Specialist / Leicestershire / £30,000 - 35,000 per annum
Access IT Recruitment are currently working with a client who are seeking a Dynamics AX Support Specialist.
The organisation has recently implemented AX 2012 and the successful candidate will be heavily involved in the support and continuous improvement of the AX platform alongside other business systems.
Ideally you will have previous Dynamics AX 2012 experience but the client will also consider candidates from a wider ERP Support background.
Role and Responsibilities
The Dynamics AX Support Specialist will provide support to the existing implementation of Microsoft Dynamics AX 2012 and other business systems
Work on technical help requests as assigned by the IT Manager
Continue building knowledge of Dynamics AX and SQL to investigate issues logged and recommend solutions.
Contribute to technical support documentation for new users and to build the knowledge base within
Assist in the management of support requests to ensure a response is received in the time expected
Build and increase knowledge of Dynamics AX on a technical and functional level
Promote best practice and delivery of service of the highest quality
Identify risks and mitigate or communicate as necessary
Represent the business in a professional and positive manner at all times
Good experience providing technical support for Dynamics AX 2012, implementation experience desirable
Good knowledge of SQL Server and Dynamics / AX data structures including creating queries to analyse data
Previous experience of working in a support environment
Strong understanding of core processes and functionality for at least one of finance, trade and logistics, manufacturing or retail
Knowledge / experience of Life-cycle Services / deployment methodology
Experience of creating/modifying SSRS reports
Requirements for the role
Strong verbal and written communication skills, along with well-developed interpersonal skills and an ability to relate to colleagues
Strong personal organisation and time management skills
Committed to personal development in technical, functional and broader AX skills
A passion for delivering real business value through technology
This is an excellent opportunity which offers you the chance to be heavily involved in a variety of projects. For a confidential discussion and further details on the role, please apply via the details provided.