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Helpdesk Analyst - 3 month FTC

Job Title: Helpdesk Analyst - 3 month FTC
Contract Type: Permanent
Location: Sheffield, South Yorkshire
Industry:
Salary: £19000 - £20000 per annum
Start Date: ASAP
REF: 13363/001
Contact Name: Thomas Green
Contact Email: tom.green@accessplc.com
Job Published: 9 months ago

Job Description

Service Desk Analyst - Sheffield - £20,000 p.a. - 3 month Fixed Term Contract

I am currently recruiting for a Service Desk Analyst to work for a leading law firm based in central Sheffield. The role will involve 1st/2nd Line calls and as such previous helpdesk experience ideally within a legal setting is essential to the role.

Responsibilities;

  • Provide 1st/2nd Line support to end users via Telephone/Email/remote control software

  • Adhere to agreed SLA's / resolution times

  • Act as a single point of contact for issues through to resolution

Skills/Experience required;

  • Previous Service Desk experience ideally within a legal environment

  • Strong troubleshooting experience

  • Excellent communication skills

  • Technical skills;

  • Microsoft Operating Systems, XP, Vista, 7

  • Microsoft Office 2010

  • Active Directory

This is an excellent opportunity to work for a legal practice within Sheffield initially on a 3 month Fixed Term Contract

Interested?....Please apply ASAP for consideration!