I am currently seeking a Helpdesk Technician to work for a leading organisation based in Sheffield.
As Helpdesk Technician you will work as part of a team that offers Desktop support by telephone and remote access to all support customers. The role includes taking 1st line and 2nd line calls with the end users therefore excellent written and spoken communication skills are essential.
To Interface by Telephone, e-mail and using remote control software with End Users
Provide excellent service to end users and set expectations based on agreed processes.
To manage all service requests to agreed resolution times.
To 'own' end user issues through to resolution and recognise when to escalate.
Keep Helpdesk software updated with all developments at all times.
Have Knowledge of Microsoft Desktop Operating Systems (XP, Vista, Windows 7)
Knowledge of Microsoft Office 2003 and above
Have knowledge of Windows Server Environments and Active Directory including Windows 2003 / 2008 Server
Knowledge of network technology including LAN's & WAN's, Firewalls & switches
Ability to carry out network / PC software & Hardware diagnostics verbally and / or remotely
Knowledge and experience of Helpdesk software
Citrix, VMWare & Knowledge of Exchange server an advantage
This is an excellent opportunity and as such comes with a competitive salary & benefits package.
Please apply via the details provided for immediate consideration.