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ICT Technical Advisor

Job Title: ICT Technical Advisor
Contract Type: Contract
Location: Manchester, Greater Manchester
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months
REF: 13616/001_1491319923
Contact Name: Eric Wright
Contact Email:
Job Published: over 1 year ago

Job Description

We are looking to recruit an interim Technical Advisor for a period of 6 months to undertake skills transfer whilst also covering the undermentioned duties.

The scope of the work is as follows: -

    • Report in appropriate form to ICT CIO monthly and when required to the wider governance committees.

    • Liaison with internal managers/staff and external partners as appropriate at both strategic and operational levels.

    • Contributing to business cases

    • Regular attendance in Service Operations meetings

    • Development of tools and systems to ensure ongoing success for ICT service management

    • Review the Service Operations Function and propose improvement programme.

    • Provide consulting support, guidance and development to Service Delivery Manager for Service Management for the duration of the secondment to Head of Service Operations.

    • support to review Security function, develop tender documentation and set up an outsource arrangement;

    • mentor each of the Service Operations Leadership team to ensure they meet their objectives providing advice and guidance as and when required;

    • support and professional advice on all service operations tender processes;

    • support and guidance and support on Service Level Agreement definition;

    • support and guidance on the Transition to service process;

    • support and advice on new and inflight infrastructure projects;

    • support to define Service Operations optimum organisation structure and support movement to that structure;support to review how Applications support is provided and define optimum solution;support to Strategic business partners to ensure the client receive the required support and guidance from suppliers and monitor and evaluate vendor performance;support to strategic projects such as ITSM (Service Desk), Printing and Core Infrastructure renewal.

  • mentoring of junior colleagues across the service

Quality Requirements

Candidates will be expected to demonstrate how they can meet the required standards required for this role, i.e.,

    • leadership

    • the ability to work at the strategic and operational levels;

    • experience of partnership working;

    • experience of public sector;

    • experience of implementing ITSM, ServiceNow and ITIL;

    • analytical skills;

    • innovation;

    • practical change management experience;

    • strong communication skills;

    • motivational skills;

  • understanding of data and technological solutions.

Monitoring Arrangements

Monitoring of this work will be carried out through regular and direct meetings with the CIO.