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Infrastructure Engineer

Job Title: Infrastructure Engineer
Contract Type: Contract
Location: South Yorkshire, England
Salary: £13 - £15 per hour
Start Date: 3rd July
Duration: 6 Months
REF: 13793/001_1496840337
Contact Name: Dominic Parker
Contact Email:
Job Published: about 1 year ago

Job Description

2nd Line Support Engineer, support Engineer, Infrastructure Engineer - Windows, VoIP, ITIL - South Yorkshire - 6 Months.

I currently require a 2nd Line Support Engineer for a piece of work in Sheffield. The ideal candidates will have previous Support experience at 2nd line support and the role will run for an initial 6 months with the possibility of extension. I am looking for someone who has worked in a real-time IT support environment supporting a large end user base of around 1000.

You will be working in large IT department, as part of a support team. You will be responsible for a variety of IT related issues, troubleshoot hardware, software and basic networking faults investigating causes, diagnosing faults and researching and implementing solutions, re-image desktops and laptops.

Essential Skills/knowledge:

  • Exchange and Active Directory

  • MS Office

  • Windows Desktop and Server support

  • Desktop / Remote Support

  • Basic Networking, Troubleshooting

  • Excellent customer service skills

  • VoIP Technology (ideally Avaya CS1K)

  • ITIL v3 Foundation / experience of working in an ITIL environment

  • Clean driving licence

You must be able to work in a team but have the ability and confidence to work alone. Excellent customer services experience is essential. This role is to start within the next 3 weeks. Please send your most up to date CV for immediate consideration. Candidates are required to work through a limited company.