IT Support Desk Analyst / Helpdesk Analyst / Doncaster / £18,000 - 22,000 per annum plus benefits
Access IT recruitment are working with a market leading organisation who are seeking a Support Desk Analyst to work within the Information Systems department.
Role & Responsibilities
1st line support for the development and management of the IT infrastructure, which includes network servers, PCs, desktop applications, operating systems and the telephone system.
Engaging and supporting a wide user base across multiple sites.
Prioritising and resolving support calls in line with Group Information Systems guidance.
Installing, maintaining and supporting IT equipment, including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations.
Ensuring completion of allocated support activities (1st line support) in line with pre-defined SLAs, by monitoring and responding to incidents and requests logged by end users of IT and communications systems infrastructure.
Ensuring compliance with hardware and software standards.
Taking direction from senior engineering staff and management on the application of company standards for more complex issues.
Skills & Experience Required
Ideally 2 years' experience of working in a help desk 1st line technical support role within a busy IS/IT function.
Software installation, troubleshooting and problem resolution skills.
Experience with Microsoft Office 2010 or newer, Office 365, Windows 7/10 OS.
Administration and Configuration of Active Directory
Experience with data backup technologies, anti-virus tools and firewall technologies.
Ability to carry out basic network, PC software and hardware diagnostics.
Ideally IT professional standards knowledge, including ITIL frameworks, ideally ITIL Foundation V3 (11) Certified.
Experience of working in a team that supports 1000+ users over a multi-site network
Excellent communication skills, written and verbal
Strong interpersonal and teamwork skills.
Multi-tasking skills in a fast-paced environment.
Ability to work autonomously.
For further information and a confidential discussion on the role, please apply via the details provided.
This is a good opportunity to develop your technical skills working alongside experience engineers who will give you the support and guidance needed to progress.
The position offers a number of benefits such as Share save scheme, health cash plan scheme, training & development opportunities, free car parking, childcare vouchers and cycle to work scheme.