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IT Support Desk Manager

Job Title: IT Support Desk Manager
Contract Type: Permanent
Location: Doncaster, South Yorkshire
Industry:
Salary: £30000 - £35000 per annum
Start Date: TBC
REF: 14841/002_1532427436
Contact Name: Danny Sturgeon
Contact Email: danny.sturgeon@accessplc.com
Job Published: 5 months ago

Job Description

IT Support Desk Manager / Doncaster / £30,000 - 35,000 per annum

Access IT Recruitment are working with a organisation who are amongst the largest in Europe within their sector. They are currently seeking a Support Desk Manager to lead a core support team which forms part of a wider Information Systems Team.

Your team will be responsible for delivering timely and robust solutions to ensure appropriate levels of service are met. The position offers a split between team leadership and requires a "hands-on" approach to resolve more complex issues where you will work closely with other departments or external software and hardware suppliers to deliver timely solutions.

Responsibilities

  • Management of all Information System Support requests

  • Ensure operational KPI's are identified, measured and rigorously delivered

  • Development, implementation and management of practical standards aligned with ITIL frameworks and best practice

  • Ensuring completion of all support activities within the appropriate SLA's

  • Ensure that a customer-centric approach and attitude is adhered to by all team members

  • Ensuring compliance with hardware and software standards

Experience Required

  • Ideally 3+ years' experience managing an IT Helpdesk in a similar sized organisation

  • Strong understanding of SLA's, measurement of adherence and compliance to these

  • ITIL v3 certified

  • Experience of the practical implementation/application of an ITIL approach in the

  • workplace

  • Excellent communication and people management skills

  • Ideally knowledge of Office 365

  • Desirable to have project management experience or exposure to a project based approach to service delivery

This opportunity comes with a competitive salary and benefits package which includes a company car, share save scheme, free parking, childcare vouchers and a cycle to work scheme.

For a confidential discussion and further details on the position, please apply via the details provided.