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IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: Loughborough, Leicestershire
Salary: £23000 - £25000 per annum
Start Date: TBC
REF: 14923/001_1533226314
Contact Name: Danny Sturgeon
Contact Email:
Job Published: 4 months ago

Job Description

IT Support Engineer / Helpdesk / Technical Support / £23,000 - 25,000 per annum + benefits / Loughborough

Access IT Recruitment are working with a large organisation who are leadings within their field.

The client are seeking a candidate with previous experience of working in an ITIL based support role within a busy Information Systems function. You will have excellent communication skills and a proactive approach to your work.

Key Responsibilities and Tasks

  • Prioritisation, management & resolution of support calls

  • Application of standards and protocols

  • Ensuring completion of allocated Support activities within the appropriate SLA's

  • Ensuring compliance with hardware and software standards.

  • Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, handheld scanners, thin clients and workstations.

Technical Skills/Experience

  • Previous experience in Help Desk / Technical support experience with a high degree of customer service.

  • Ability to resolve 1st/2nd Line technical support requirements

  • Minimum ITIL Foundation V3 (11) Certified

  • Excellent English communication skills (written & verbal). Able to communicate technical information to nontechnical audiences.

  • Experience of 1st/2nd line trouble shooting of hardware, software and network connectivity issues.

  • Setup and trouble shoot LAN printers

  • Experience of installation, troubleshooting and problem resolution;

  • Ability to carry out basic network / PC software & Hardware diagnostics face to face and / or remotely

  • MS Office 2010 or newer

  • Windows 7/10

  • Back Up, antivirus, firewalls

  • Excellent knowledge of Active Directory, Exchange and other Microsoft Windows server/cloud technologies (administration and configuration of)

This position offers a competitive salary and benefits package which included a Share save scheme, pension scheme, childcare vouchers, free car parking, cycle to work scheme and life assurance.

For further information on the position, please apply via the details provided