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Level 2 Lync Engineer - Unified Communications

Job Title: Level 2 Lync Engineer - Unified Communications
Contract Type: Contract
Location: Fleet, Hampshire
Salary: Negotiable
Start Date: ASAP
Duration: 2 Months
REF: 12648/001
Contact Name: Eric Wright
Contact Email:
Job Published: almost 2 years ago

Job Description

Level 2 Support Engineer - UC / Lync

The L2 Support Engineer will provide a high level of technical expertise to the customer I'm working with. You will ensure that the cleints UC Solution falls in line with Vendor best practises by way of providing implementation & capacity planning in accordance with forecasting ststistics.

Skills, experience & qualifications ...

  • Minimum of 2 years technical support experience, ideally working in a medium to large enterprise managed service provider environment

  • Minimum of 2 years supporting a Microsoft Unified Communications Enterprise Voice environment and its associated infrastructure, components and features.

  • Solid skills in Windows Server 2008/2012, networking and security essentials, Active Directory, DNS and DHCP.

  • Qualified in Lync 2013 up to depth engineer level.

  • Extensive knowledge of SIP.

  • Extensive knowledge of non-Microsoft infrastructure that supports a MS UC environment including but not limited to ACME and Sonus SBC's, Analogue Gateways and reverse proxies.

  • Experience of using network monitoring tools (SCOM ideally) and log analysers (Wireshark and Lync Debugging, Snooper)

  • Knowledge of Exchange, SQL and/or other Microsoft technologies.

  • Knowledge of ITIL best practices, ideally qualified to ITIL V3 Foundation level.

  • Experience of using an ITSM system (e.g. Remedy, LANDesk, Service Now