I am currently looking for a 2nd Line Network Engineer to work for a National Organisation based in Nottinghamshire. They are looking for somebody who shares their passion in delivering Exceptional Customer Service.
The main areas that will be covered are:
- Escalated service operation support to 1st line engineers
- Pre installation customer solution testing
- Engagement with colleagues, partners and customers to resolve complex technical issues.
- ITIL process understanding and experience
You must have experiance in the following:
- TCP/IP, routing, switching
- Qualified to CCNA/JNCIA or equivalent
- Excellent analytical and problem solving skills.
- High standard of customer care and experience
- Experience with Broadband and Ethernet services
It is also desirable that you have:
- Experience with Fortinet products
- ITIL qualification
If this role is for you please contact me as soon as possible.