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NOC Engineer

Job Title: NOC Engineer
Contract Type: Permanent
Location: Basingstoke, Hampshire
Industry:
Salary: £33000 per annum
Start Date: ASAP
REF: 11920/001
Contact Name: Jon Cundy
Contact Email: jon.cundy@accessplc.com
Job Published: over 1 year ago

Job Description

Network Shift Engineer £30,000 - £33,000 + 20% Shift Allowance + 10% Bonus + Bens - Basingstoke

Network/NOC Engineer required to work for a leading Telecoms Service Provider based in Basingstoke. The role is a great opportunity for a hands on network engineer with an appreciation of Service Management and excellent customer service skills to grow and progress there career in a leading service provider.

Responsibilities;

  • Resolution and diagnosis of network and system faults at a 2nd line support level
  • Proactive alarm management
  • Monitor and action the Clarify incident queues on a daily basis
  • Take ownership of complex investigations and work closely with 3rd line Technical Support.
  • Management of all Data Services NOC queues including incident allocation and technical validations/reviews
  • Mentor and train members of the NOC and Service Desk.

Skills and experience required;

  • Experience of IP networking ideally Cisco and Juniper.
  • 1st/2nd line support experience of Data/IP networks
  • Excellent customer facing skills and experience of working in a client facing environment
  • Previous experience of Incident/fault management processes
  • Ideally you will hold an industry certification such as CCNA, CCNP, JNCIA or equivalent experience

The role comes with competitive salary, 10% Bonus and benefits package, if this is of interest please apply ASAP!