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NOC Engineer

Job Title: NOC Engineer
Contract Type: Permanent
Location: Glasgow, Glasgow
Industry:
Salary: £35000 - £40000 per annum + 10% Bonus + Benefits
Start Date: ASAP
REF: 11920/002
Contact Name: Thomas Green
Contact Email: tom.green@accessplc.com
Job Published: 11 months ago

Job Description

Network Engineer (CCNP) *multiple roles* - £35,000 - £40,000 + 10% Bonus + Bens - Glasgow

Multiple Network Engineers required (CCNP) to work for a leading Telecoms Service Provider based in Glasgow. The role is a great opportunity for a network engineer with an appreciation of Service Management and excellent customer service skills to grow and progress there career in a leading service provider.

Responsibilities;

  • Resolution and diagnosis of network and system faults at a 2nd or 3rd line support level

  • Proactive alarm management

  • Monitor and action the Clarify incident queues on a daily basis

  • Take ownership of complex investigations and work closely with implementation and service delivery teams

  • Management of all Data Services NOC queues including incident allocation and technical validations/reviews

  • Mentor and train members of the NOC and Service Desk.

Skills and experience required;

  • Experience of IP networking ideally Cisco, with some exposure to Juniper and Alcatel

  • 2nd / 3rd line support experience of Data/IP networks

  • Excellent customer facing skills and experience of working in a client facing environment

  • Previous experience of Incident/fault management processes including in-depth RCA

  • Ideally you will hold an industry certification such as CCNA / CCNP, JNCIA or equivalent experience

The role comes with competitive salary,10% Bonus and benefits package, if this is of interest please apply ASAP!