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Provisioning Mnaager

Job Title: Provisioning Mnaager
Contract Type: Permanent
Location: Basingstoke, Hampshire
Industry:
Salary: £50000 - £57000 per annum
Start Date: ASAP
REF: 13670/001_1493289822
Contact Name: Thomas Green
Contact Email: tom.green@accessplc.com
Job Published: 4 months ago

Job Description

Provisioning Manager (EMEA) - £57,000 + Bonus + Benefits - Basingstoke

Provisioning Manager required to work for a Leading Telecommunications organisation based in Basingstoke. You will be responsible for circuit provisioning and IP activation across the EMEA region, as well as ensuring the ongoing delivery and improvement of customer services.

Responsibilities;

  • Management of a team of provisioning engineers responsible for IP activations and repair functions during provisioning

  • Responsible for forward planning and resource scheduling

  • Drive process improvement including the stream lining and ongoing improvement of services

  • Undertake performance management of the team

  • Generate escalations both internally and externally where appropriate

Skills/experience required;

  • Previous experience working for a telco organisation ideally within service activation

  • Experience of managing a team of engineers

  • Experience of process improvement and driving organisational change

  • Excellent Customer service / client facing skills