Salesforce Analyst / Application Analyst CRM / £40,000 - 42,000 per annum + bonus extensive benefits package / London
Access IT Recruitment are working with an exciting and unique financial organisation who are seeking a Salesforce Analyst to join the IT team.
The successful candidate will be responsible for 1st and 2nd line Salesforce support, analysis and coordination of technical changes, verification of fixes/changes, implementing application configurations and the coordination of application releases into production for CRM applications.
The successful candidate will also have the opportunity to gain technical knowledge of MS Dynamics CRM, Integration technologies, API's and rules engines such as Biztalk, Jitterbit, Logic Apps etc.
Application Support for incidents
Incident resolution: Analyse, troubleshoot, fix, verify and deploy. 2nd Line Support of Salesforce
Minimise service disruption and the facilitation of service restoration within agreed SLA's.
Manage the communication to users for incidents
Work with vendors
Configuration and Administration Support for application
Perform application configuration
Support business with IT knowledge as required for them to self-serve
Administration of the application workflow
Design and coordination of Technical Change
Participate in Application change board along with Business super users and 3rd party IT providers
Impact assess, solution design and implement or work with 3rd party to implement all application changes
Manage the technical change log and the entire change process
Application Continuous Improvement
Proactively identify problem trends. Work towards a permanent solution i.e. root cause analysis to permanent fix
Creation and distribution of knowledge and information with other team members and the company
Proven strong experience in 2nd Line Support for business critical CRM applications in Salesforce (Back-end Salesforce and end-user knowledge)
Ability to investigate, analyse and manage Salesforce incidents. Ability to offer advise on how to implement changes
Salesforce configuration & implementation experience desirable
Excellent communication skills, both written and verbal
This an exciting opportunity to join a growing organisation and the position comes with a competitive salary and an extensive benefits package. The benefits include a bonus scheme, private healthcare, generous holidays (30 days holiday + bank holidays), life assurance and excellent pension scheme.
For further details on the position, please apply via the details provided for immediate consideration.