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Service Delivery Analyst

Job Title: Service Delivery Analyst
Contract Type: Permanent
Location: City of London, London
Salary: £30000 - £32000 per annum
Start Date: ASAP
REF: 13775/001_1496410652
Contact Name: Thomas Green
Contact Email:
Job Published: about 1 year ago

Job Description

Service Delivery Analyst - Central London - £32,000 p.a. + Benefits

Service Delivery Analyst required to work for an NHS organisation based in Central London. The role will involve providing Senior Business and Administration support to the ICT Service Delivery function working alongside the Service Delivery Manager.

Responsibilities include;

  • Develop and implement agreed KPI's, benchmarking tools and SLA's to improve delivery

  • Develop and implement complex Service Delivery processes

  • Support the SDM in the monitoring of the performance of ICT Services

  • Contribute to Service Design and monitor ICT tickets management to agreed SLA's

  • Deputise for the Service Delivery Manager where required

  • Deal with 3rd party suppliers for the supply of services

Experience and Skills Required;

  • Previous experience of working in an ITIL aligned Service Delivery environment

  • Proven experience of developing and implementing strong IT performance management systems and KPI's

  • Experience of setting up and implementing IT policies and procedures

  • Experience in liaising with a range of internal and external stakeholders and working with 3rd party suppliers

  • Previous experience of using helpdesk tools and support systems

  • Industry recognised certifications including ITIL and Prince 2

Please apply ASAP for further information