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Service Desk Analyst (12 month fixed term)

Job Title: Service Desk Analyst (12 month fixed term)
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: £23000 - £28000 per annum
Start Date: asap
REF: 14434/001_1516892442
Contact Name: Jon Cundy
Contact Email:
Job Published: 11 months ago

Job Description

Service Desk Analyst - 12 month FTC - £23,000 -£25,000 - Manchester

Access Consulting are working with a Leading Law firm who are looking for a Service Desk Analyst.

The Company

Do you want to work for a leading and well respected organisation? Do you want to be part of a company with reputation for implementing cutting edge IT Solutions? Then this is the place for you.

The Role

Above anything, outstanding cutomer service is at the core of this position. The role is part of a wider service desk team tasked with supporting the organisations systems and applications. This role would suite anyone with current or prior experiance working in the legal sector.


  • MS Office 2010 - Word, Excel, Outlook, PowerPoint and Access

  • Internet Explorer

  • InterWoven Desksite / Filesite / Worksite 8.5

  • InterAction relationship management system - web and windows client (including the Tikit Plus Suite,

  • InterAction for Outlook clients and ReAction Server)

  • Elite practice management system (Webview and Enterprise)

  • Intapp Time

  • Airwatch

  • Bighand

  • Skype for Business

  • IntApp Time

  • Wallbuilder

  • Workshare 7 including Deltaview and Protect

  • Mimecast

  • InterWoven Desksite / Filesite / Worksite 8.5


  • iPhone's

  • iPads

  • Windows Surface Tablets

  • Lenovo laptops

  • HP printers

Familiarity with the following associated technologies or platforms

  • VMWare view

  • Windows 7

  • Active Directory

  • Thin client Technology - WYSE

  • Zero Client Technology - View Sonic

  • Mitel IP Phones

  • Polycom Lync | SIP Phones

  • Microsoft certification is considered as a key requirement as well as other forms or manufacturer specific accreditation

If this role looks like it may be of interest and you would like to know more please get in touch.