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Service Desk Analyst (4 month FTC)

Job Title: Service Desk Analyst (4 month FTC)
Contract Type: Permanent
Location: Manchester, Greater Manchester
Industry:
Salary: £25000 - £30000 per annum
Start Date: ASAP
REF: 13299/001
Contact Name: Thomas Green
Contact Email: tom.green@accessplc.com
Job Published: 9 months ago

Job Description

Service Desk Analyst - Manchester - £25,000 - £30,000 p.a. - 4 month Fixed Term Contract

I am currently recruiting for a Service Desk Analyst to work for a leading law firm based in central Manchester. The role will involve 1st/2nd Line calls and as such previous experience within a legal setting is essential to the role.

Responsibilities;

  • Provide 1st/2nd Line support to end users via Telephone/Email/remote control software

  • Adhere to agreed SLA's / resolution times

  • Act as a single point of contact for issues through to resolution

Skills/Experience required;

  • Previous Service Desk experience ideally within a legal environment

  • Strong troubleshooting experience

  • Excellent communication skills

  • Technical skills;

  • Microsoft Operating Systems, XP, Vista, 7

  • Microsoft Office 2010

  • Network Technology LAN/WAN/Firewalls

  • Skype for Business

  • InterWoven Desksite / Filesite / Worksite 8.5

  • InterAction relationship management system - web and windows client

  • Elite practice management system (Webview and Enterprise)

  • IntApp Time

  • IntApp Wallbuilder

This is an excellent opportunity to work for an international legal practice within the Manchester area on a 4 month Fixed Term Contract

Interested?....Please apply ASAP for consideration!