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Service Desk Technician

Job Title: Service Desk Technician
Contract Type: Permanent
Location: Northwich, Cheshire
Industry:
Salary: £22000 - £27000 per annum
REF: 13795/001_1496826831
Contact Name: Kieron Holmshaw
Contact Email: kieron.holmshaw@accessplc.com
Job Published: 2 months ago

Job Description

I am looking for someone looking to further their career in an ITIL Service Desk environment. You will be keen to help and learn on the job.

Key Skills

Experience of working within a technical help desk / 2+ years previous user support experience

Proficient in Microsoft Operating Systems and Office Applications

Experience with IT Service Desk tools

Basic knowledge of Active Directory and Exchange

Basic understanding of network infrastructure

Basic understanding of remote access services (e.g. VPN, remote desktop, etc.)

ITIL IT Service Management foundation qualification

Basic knowledge of databases

Basic understanding and experience with SQL

Knowledge of / awareness of supporting business systems including CRM, Document Management and Web services

GCSE / Standard Qualifications Or Equivalent

A Level/Higher and/or Degree level achievement

Certified to ITIL v3 Foundation Level