I am recruiting for a number of SIAM Analysts to be based in Newcastle-Upon-Tyne.
As a SIAM Analyst working in the SIAM Team, you will demonstrate a range of support skills, managing and supporting the underpinning processes and working procedures required in the client's journey to become a multi-sourcing digital business. The Technology teams are modernising and transforming the business in line with this journey, putting the user at the heart of everything we do and this includes the delivery of business solutions using agile methods in a continuous delivery environment.
ITIL v3 Certification to at least Foundation Level is required.
You will have experience of maintaining & supporting Service Asset and Configuration in addition to the Service Catalogue.
Proven knowledge of Service Operations (e.g. Incident and Major Incident Management, Change Management, Problem Management, Release Management, Supplier Performance, Customer Satisfaction, Governance of IT Services etc.) within a SIAM structure is essential.
If selected for interview you will be required to apply for a basic criminal records check.
The deadline for candidate submission is Friday 30/11/18 at 3pm.