I am currently in the market seeking a Technical Analyst to work for a leading organisation based in Milton Keynes.
As Tech Analyst you will act as a member of the Group IT Service team in running all activities across IT solutions provision, maintenance and monitoring.
To act as part of a team in the provision of IT solutions for Group and Local IT areas, and to administer, maintain and monitor all provided systems as and where it is required.
To document policies, processes and procedures as and when required
To provide input and advice within a number of areas, both operationally and technically.
To provide an effective IT service to customers as and where required.
To provide technical assistance where appropriate.
The role holder must be able to demonstrate most of the following skills and competencies.
Good and demonstrable experience of working within an IT Services environment
Strong experience with Microsoft System Centre Operations Manager (or comparable experience with other monitoring systems)
Experience of developing robust and fit-for-use system maintenance plans and procedures.
Experience of networking technologies and protocols - LAN/WAN/VOIP/SIP/SSH/HTTPS etc.
Telephony infrastructure experience within a call-centre environment - Cisco Callmanager/Avaya and Aspect Unified IP.
Other call-centre technologies - IVR scripting, Workforce Management, Aspect ALM, Quality Management.
Thorough knowledge of Microsoft fundamentals - Active Directory, DNS, DHCP, DFS etc.
Operating knowledge of all server hardware and software platforms including virtualisation - Windows Server, Linux, VMWare, Hyper-V
Knowledge of user-end IT hardware and software.
The ability to work efficiently, effectively and use own initiative.
The ability to work as part of a team.
The ability to work to tight Service Level Agreements and deadlines.
IT literate with a knowledge of Microsoft Technologies including Windows 7, Office Products.
Demonstrable experience of working within a project team and delivering solutions
This is an exciting opportunity and as such comes with a competitive salary & benefits package.
Please apply ASAP via the details provided for immediate consideration