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Unified Communications Support Engineer

Job Title: Unified Communications Support Engineer
Contract Type: Contract
Location: Birmingham, West Midlands
Salary: £350 - £450 per annum
Start Date: ASAP
Duration: 6 Months
REF: 13658/001_1500472706
Contact Name: Dominic Parker
Contact Email:
Job Published: over 1 year ago

Job Description

CONTRACT - Unified Communications Support Engineer x2 - Birmingham - Lync/Skype for Business - 6 Months

I'm currently looking for two Unified Comms Support Engineers for a well-known organisation in the Birmingham area.

The Unified Communications Support Engineers will work within a team providing third-line support for the Skype for Business platform and supporting technologies including compliance capture, integration with telephony and video conferencing backbones.


  • Troubleshooting and resolution of issues with the unified communication platforms, supporting services and dependencies.

  • Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels.

  • Managing and improving the operational run books and supporting documentation.

  • Performing disaster recovery testing on a periodic basis in line with agreed service levels.

  • Patching, maintenance and remediation on the unified communication platforms and supporting services.

  • Assisting compliance and legal on surveillance activities and data discovery requests and investigations.

  • Ensuring production installations of the platforms and additional components are compliant with the banks information security standards.

  • Supporting the release of changes into the production environment.


  • Demonstrable experience in upgrading, installing, configuring and supporting Lync or Skype for Business products and related capabilities such as Avaya and Cisco unified communications products.

  • Must have diverse technical background with experience on multiple technologies including a knowledge of H323 / SIP, AD, LDAP, XMPP, networking protocols and associated services.

  • Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP.

  • Broad knowledge of Microsoft products and technologies and their integration with Skype for Business.

  • Strong career interest with a focus on professional improvement focused on Unified Communications technologies.

  • Comfortable working with a team with a diverse skill set, location and culture across different countries.

  • Must be adaptable and quickly understand the new technologies / emerging markets.

  • Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.

  • Proven track record in problem solving, within a medium to large enterprise environment.

These roles will be to start as soon as possible, and will run for an initial 6 months with the chance of extension. Banking experience would prove an excellent nice to have here.

Please send your up to date CV for immediate consideration.